All shipments must be checked immediately upon receipt. If you are not satisfied with your purchase, you may return it for exchange, in-house credit or refund (excluding shipping and handling charges) within 30 days from date of invoice. All custom orders are non-refundable. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, warranty cards (not filled out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packaging material, and tape securely. All shipping charges incurred due to the return of merchandise are the responsibility of the buyer.